SSC102

A. A shipment of 20 glass vases to be used at the company holiday party arrived two weeks prior to the party. Upon unpacking the shipment, you found that six of the vases were broken.

B. A two-year subscription was ordered in April for both Inc. and Money magazine. It is August and your office has not received a copy of either magazine.

C. Your company paid $3,000 to send three employees to a training session on the new version of Peach Pit accounting software. The vendor cancelled the training session and rescheduled it at a time and date when your employees cannot attend.

D. Your company recently purchased 15 laptop computers for executives who travel frequently. After two weeks of use, four of the executives indicated that the batteries do not hold a charge for more than an hour.

A. use primarily open-ended questions

B. allow respondents the freedom to interpret questions to fit their situation

C. gather as much demographic information as possible

D. work from the factors being studies

A. A budget speadsheet

B. A cluster diagram

C. A statistical analysis tool

D. A time schedule

A. True

B. False

A. Form memo

B. Personalized letter

C. Face-to-face conversation

D. Telephone call

A. True

B. False