CCM301Xuất hiện trong 1 đề thi
A well-known technology company has started receiving numerous complaints from customers about a newly launched smartphone overheating during regular use. The issue has started gaining attention on social media, with some users posting pictures of burnt devices. The company's internal review reveals a potential manufacturing defect in a specific batch of products. As part of its risk management strategy, what should the company prioritize to address this situation?
Các lựa chọn
AIssue a public apology and begin recalling the affected products to prevent further harm.
BWait for more complaints to determine if the issue is widespread before taking any action
CFocus solely on improving internal manufacturing processes without communicating with stakeholders
DIgnore the complaints and continue selling the product as planned