MKT202Xuất hiện trong 1 đề thi
Emotional labor occurs when employees ____________.
Các lựa chọn
Afind it hard to be emotional because they are too overworked
Bhave a gap between what they feel inside, and what management expects them to display to their customers
Cmust keep their emotions under control at the workplace
Dfeel happy all the time because they enjoy their jobs
Eare emotionally stressed by all the demands of their jobs