MKT202Xuất hiện trong 1 đề thi
In Act III of the service blueprint - The Drama concludes, which represents the final stage of the customer experience, most customers expect all of the following, EXCEPT:
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APayment is handled politely and expeditiously
BThe guests are thanked for their patronage and invited to come again
CWhen our customers arrive at the restaurant, a valet parks their car
DCustomers visiting the restrooms find them clean and properly supplied