SSG104Xuất hiện trong 1 đề thi
On her way to an important Friday morning meeting, Susan observes one of the people she supervises speaking harshly to a customer. Susan knows she must offer constructive feedback to the employee, so she decides to
Các lựa chọn
Aconcentrate more on her verbal than on her nonverbal message
Bminimize the impact of her criticism by speaking in general terms
Cspeak to the employee early Monday morning
Dstress the benefits the receiver will gain by modifying his/her behavior