MKT202Xuất hiện trong 1 đề thi
Research reveals that for customers who must wait for services, unoccupied time feels longer than occupied time. This finding implies that
Các lựa chọn
AService providers should give customers something to do or to distract them while waiting.
BService providers should persuade customers gossip with each other while waiting.
CService providers should inform customers the reasons why they must wait.
DService providers should promote their services as premium so that customers feel their wait worthwhile.