MKT202Xuất hiện trong 1 đề thi
Service blueprints clarify the interactions between customers and employees and how these are supported by backstage activities and systems.
Các lựa chọn
Aenhance servicescape features such as furniture and lighting
Bcomplicate employee handling of special requests
Cclarify the interactions between customers and employees
Denhance customer technical know-how
Ediminish customer complaining capacity