MKT202Xuất hiện trong 1 đề thi
The ________ or ________ includes both the ________ and ________ of a service facility.
Các lựa chọn
Aroll; retrieval; implicit aspects; explicit aspects
Bstage; servicescape; exterior; interior
Cstage; service area; customers; employees
Droll; canopy; employees; equipment
Eroll; service area; front-stage; backstage