MKT202Xuất hiện trong 2 đề thi
What is the difference between facilitating and enhancing supplementary services in the Flower of Service model?
Các lựa chọn
AFacilitating services are required for service delivery or aid in the use of the core product, while enhancing services add extra value and appeal for customers
BFacilitating services add extra value and appeal for customers, while enhancing services are required for service delivery or aid in the use of the core product
CThere is no difference between facilitating and enhancing services
DFacilitating services are optional, while enhancing services are mandatory