MKT202Xuất hiện trong 2 đề thi
Which of the following is NOT true about a customer complaining behavior?
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APeople in higher socio-economic levels are less likely to complain than those in lower levels.
BMany customers feel that complaining is unpleasant and fear confrontation.
CThe majority of complaints are made at the place where the service was received.
DOn average, only 5%-10% of customers who have been unhappy with a service actually complain.
ESome customers complain to release their anger and frustration.